Same as Germans, really weird. In Germany it has to do with the ridiculous state TV system that everyone is FORCED to pay for (or jailtime) 20usd per month. It's nonstop Gouvernment propaganda with a touch of feel good politics. Thousands of social media channels and hundreds of radio and tv stations spouting the same lies.
What kinda bs apology is that? "May have caused" lol. They went along with orders when they got the notification to freeze and went along when they received the notification to unfreeze. The guy in the mail goes on to name the reason (not acting in accordance with the emergency measures) in such a nonchalant way, it's fair to assume they don't have an issue with what they've done or what the gouvernment decided was an appropriate response.
Is it a fake quote?