Most people drink coffee at about 130°. Some people ask for extra hot which is about 150°, so it will still be hot when they get to the office. McDonald's was serving their coffee at 190° with no warning it was that hot. The little old lady who ended up in the hospital with skin grafts and two years of rehabilitation asked for $10,000 to help pay for her medical bills. McDonald's offered her $800.
They kept it that hot because McDonalds calculated the savings from not having to offer refills versus small work comp and liability insurance claims. Imagine if a toddler had pulled it over his head. This was not a frivolous lawsuit at all.
Most people drink coffee at about 130°. Some people ask for extra hot which is about 150°, so it will still be hot when they get to the office. McDonald's was serving their coffee at 190° with no warning it was that hot. The little old lady who ended up in the hospital with skin grafts and two years of rehabilitation asked for $10,000 to help pay for her medical bills. McDonald's offered her $800.
They kept it that hot because McDonalds calculated the savings from not having to offer refills versus small work comp and liability insurance claims. Imagine if a toddler had pulled it over his head. This was not a frivolous lawsuit at all.