I agree it is just an LLM and not thinking. I've dealt with AI customer service like most people have by now. I despise it, and I absolutely love the companies that still go straight to a human or make it very easy to do so.
Nothing I like less than having to go back and forth with a chatbot before finally getting sent over to someone. The chatbot solves my problem about 1% of the time.
Regarding applying rules to transactions, sounds like that was mostly automated already. I use an accounting system with rules applied. So going from that system to AI involvement applying rules, is that worth firing 20% of workforce? I really don't think so.
Regarding AI sales calls. Keep tracking those numbers and watch as people get fed up and you get less conversions.
I agree it is just an LLM and not thinking. I've dealt with AI customer service like most people have by now. I despise it, and I absolutely love the companies that still go straight to a human or make it very easy to do so.
Nothing I like less than having to go back and forth with a chatbot before finally getting sent over to someone. The chatbot solves my problem about 1% of the time.
Regarding applying rules to transactions, sounds like that was mostly automated already. I use an accounting system with rules applied. So going from that system to more AI involvement, is that worth firing 20% of workforce? I really don't think so.
Regarding AI sales calls. Keep tracking those numbers and watch as people get fed up and you get less conversions.
I agree it is just an LLM and not thinking. I've dealt with AI customer service like most people have by now. I despise it, and I absolutely love the companies that still go straight to a human or make it very easy to do so.
Nothing I like less than having to go back and forth with a chatbot before finally getting sent over to someone. The chatbot solves my problem about 1% of the time.
Regarding applying rules to transactions, sounds like that was mostly automated already. I know I used a system with rules applied. So going from that system to more AI involvement, is that worth firing 20% of workforce? I really don't think so.
Regarding AI sales calls. Keep tracking those numbers and watch as people get fed up and you get less conversions.
I agree it is just an LLM and not thinking. I've dealt with AI customer service like most people have by now. I despise it, and I absolutely love the companies that still go straight to a human or make it very easy to do so.
Nothing I like less than having to go back and forth with a chatbot before finally getting sent over to someone. The chatbot solves my problem about 1% of the time.
Regarding applying rules to transactions, sounds like that was mostly automated already. I know I used a system with rules applied. So going from that system to more AI involvement, is that worth firing 20% of workforce? I really don't think so.
Regarding AI sales calls. Keep tracking those numbers of watch as people get fed up and you get less conversions.
I agree it is just an LLM and not thinking. I've dealt with AI customer service like most people have by now. I despise it, and I absolutely love the companies that still go straight to a human or make it very easy to do so.
Nothing I like less than having to go back and forth with a chatbot before finally getting sent over to someone. The chatbot solves my problem about 1% of the time.