They probably didn't have an agent before it became scored. Expanding a website to try and get more users means you need an agent to handle any legal correspondence that may result. There is a whole legal industry built around this need, specifically for websites, since they could have legal concerns in any state where people access the website. it's a service you pay a yearly fee for. The agent in general would not have anything to do with the websites content or the running of the website, nor necessarily any relationship to the owners of the website beyond that of customer/service provider.