AI is answering the phone. And I get some systems have been poorly configured and rendered useless...but the technology is moving forward and faster.

And it can do better than humans. Sometime callers can't even tell. Humans are largely retarded, especially receptionists. They don't get what you are asking. A well integrated AI can operate a phone and all the resources connected to it fast and effectively.

So, even if you dont prefer it, businesses don't care. You're getting it. And it's not gonna stop.