Web 3.5/Late Modern Era truth
(media.scored.co)
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AI should never answer the phone.
You have to waste your time dancing with an AI bot to get to a person that can solve your problem. If it was a simple "turn it off and and turn it back on" solution, you wouldn't be calling in the first place. The added tech layer of AI just wastes more of your time.
AI is answering the phone. And I get some systems have been poorly configured and rendered useless...but the technology is moving forward and faster.
And it can do better than humans. Sometime callers can't even tell. Humans are largely retarded, especially receptionists. They don't get what you are asking. A well integrated AI can operate a phone and all the resources connected to it fast and effectively.
So, even if you dont prefer it, businesses don't care. You're getting it. And it's not gonna stop.
It'll stop when it hits an immovable force.