Stop noticing
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Epoch, I'm sorry, but here in America not too many of us know what Sainsbury is. Could you add context to this, please. Also, it's been my experience that when you want something done, don't go to the store manager. He has no power to make a change. Simply write the CEO of the corporation and ask him to reply to your letter. I've done it a few times and it worked out to my advantage. Plus it will give you an insite into the mindset of the CEO. Whether he takes an interest in you opinion or sends you a form letter saying "Thanks for taking the time to write". GIve it a whirl and see what happens, you might be surprised if you put a burr under his saddle.
Sainsbury, two types, is like a Walmart. Big superstore. It can sell everything in it. Not quite clothes, nobody buys clothes in Sainsbury. But tech sometimes, food related and appliances or even TVs, also pharmaceuticals. And you get a mini version where he just filmed. It's basically a rip off shop smaller, but premium prices in comparison, each item costs more simply because it's a rip off. You'll find they're understaffed, staff are overworked. The shop is still taking profit. But it leads to a bunch of Asians working inside.
It has rivals of a few other stores. Also supermarkets and superstores.
In my opinion both Tesco, a rival, and Sainsbury aren't training their staff to any degree of customer service today like they used too. It's since they've added self check outs. Unlike rivals but this is premium brands Marks&Spencer or Waitrose where their staff are still taught manners and hospitality, service, how can we help you.
It is also the location. It's a World, a globe, a different Planet when I go into Sainsbury where my sister lives. 95% white. The service is there still. This is the case at the local Asian shop all Asian not superstore, it values its customers wants their business. Not a freaking fast food self check out and couldn't give a shit.