Stop noticing
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It can but when that business gets worse and worse as a result.
Sainsbury today offers the worst customer service.
It used to have a policy where it was taught how to greet its customers, making you feel valued. Now these awful self check outs, especially in certain stores are horrendous. I avoid whenever possible. They have an attitude about you using the counter, where you need staff for your alcoholic beverages or a security item like a prime steak. They have attitude when their damn self check out machine doesn't work and you have to call them to assist. Literally they never work. They have an attitude when you ask them where an item is. Horrible service especially in urban centers. Superstores have also become a travesty. No more customer service just assholes. Dumb fucking assholes. Horrible experience.
Go into M&S, Waitrose, a huge difference. It still has customer service, a smile and thank you. How can we help you.
Sainsbury's horrible at least my local, metro. And I hate going to the big Tesco's. The video is right. It becomes a nation within a nation. They often chat with other Asians, big stupid conversations, as you wait there. But that service is gone.
No it's not Asians I go into an Asian shop exclusively staffed and they have customer service, even if it's a bad day.
It's Sainsbury. That policy should've seen mixed staff to balance its horrible experience today. Those values of making you feel welcome.
Epoch, I'm sorry, but here in America not too many of us know what Sainsbury is. Could you add context to this, please. Also, it's been my experience that when you want something done, don't go to the store manager. He has no power to make a change. Simply write the CEO of the corporation and ask him to reply to your letter. I've done it a few times and it worked out to my advantage. Plus it will give you an insite into the mindset of the CEO. Whether he takes an interest in you opinion or sends you a form letter saying "Thanks for taking the time to write". GIve it a whirl and see what happens, you might be surprised if you put a burr under his saddle.
Sainsbury, two types, is like a Walmart. Big superstore. It can sell everything in it. Not quite clothes, nobody buys clothes in Sainsbury. But tech sometimes, food related and appliances or even TVs, also pharmaceuticals. And you get a mini version where he just filmed. It's basically a rip off shop smaller, but premium prices in comparison, each item costs more simply because it's a rip off. You'll find they're understaffed, staff are overworked. The shop is still taking profit. But it leads to a bunch of Asians working inside.
It has rivals of a few other stores. Also supermarkets and superstores.
In my opinion both Tesco, a rival, and Sainsbury aren't training their staff to any degree of customer service today like they used too. It's since they've added self check outs. Unlike rivals but this is premium brands Marks&Spencer or Waitrose where their staff are still taught manners and hospitality, service, how can we help you.
It is also the location. It's a World, a globe, a different Planet when I go into Sainsbury where my sister lives. 95% white. The service is there still. This is the case at the local Asian shop all Asian not superstore, it values its customers wants their business. Not a freaking fast food self check out and couldn't give a shit.