They only mention the pluses (of which there are many), but never the minuses (which are far greater). For one, complete submissiveness to service provider (probably a small oligarchy of them). Not knowing how to live any other way. Having yourself profiled so you can be manipulated etc.

This community will love this part:

My biggest concern is all the people who do not live in our city. Those we lost on the way. Those who decided that it became too much, all this technology. Those who felt obsolete and useless when robots and AI took over big parts of our jobs. Those who got upset with the political system and turned against it. They live different kind of lives outside of the city. Some have formed little self-supplying communities. Others just stayed in the empty and abandoned houses in small 19th century villages.

All in all, it is a good life. Much better than the path we were on, where it became so clear that we could not continue with the same model of growth. We had all these terrible things happening: lifestyle diseases, climate change, the refugee crisis, environmental degradation, completely congested cities, water pollution, air pollution, social unrest and unemployment...

Lol, who helped create these problems so they could sell the solution?