Someone fucked up the site setup and hasn't even noticed yet.
This is just too funny.
Protip: when you make a change to your website, do a full regression test.
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Explain it for the ignorant plebs, if you would.
What changes were made to the site?
Whats a regression test?
What problems did the changes cause?
What does the 'user journey' convey, and what information is in it?
Whats an end to end test?
Nope, I am having too much fun seeing how the people who run this place are too fucking incompetent to even see that there is an issue.
Here's a hint:
"Hey! Nobody is calling us! I wonder why that might be? Obviously nobody doesn't want to call us. It could not be any other reason".